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An online platform designed for healthcare professionals

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TENA Net is designed to support healthcare professionals in their everyday activities. You will find lots of useful information including:

Order your TENA samples
Download product brochures
Access product information and watch fitting videos

TENA Net is currently undergoing an upgrade with a refreshed look and feel planned to go live from September 2026.

Sorry, but your account is locked. Please email salessupport.uk@essity.com for TENA Net queries and TENA.Accounthandlers@nhs.net for Indigo Home Delivery queries.

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Find out about our education and training, explore TENA product information and more, on our TENA Professional website.

Terms of Use

Essity UK Limited 

Southfields Road 

Dunstable

Bedfordshire 

LU6 3EJ 

Registered office England & Wales 

Reg. No Reg. No 3226403

(“Essity”, “we” or “us”)

The materials on this this website (the “Site”)are provided by Essity as a service to its customers and may be used for informational purposes only. Single copies may be downloaded subject to the provisions below.

By downloading any material from this Site, you agree to these Terms of Use. If you do not agree to them, do not use the Site or download any material from it.

Trademark Information

All names, logos and trademarks are the property of Essity, its affiliates, related companies or its licensors or joint venture partners. Essity's trademarks and brand names may be used only as stated in these Terms of Use or with prior written permission from Essity.

Any use of Essity's trademarks in the advertising and promotion of Essity's products requires proper acknowledgement.

Restricted Use/Single Copy License

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips and software is the property of Essity or its content suppliers and is protected according to the laws of England and Walesand international copyright laws. Unauthorized use or distribution of any materials at this Site may violate copyright, trademark, and/or other laws and is subject to civil as well as criminal sanctions.

This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial use that is not expressly permitted in writing by Essity. You may download one copy of the information found on the Site on a single computer for your personal, non-commercial, internal use only.

You may not modify, use or transfer the information for any commercial purposes; nor may you remove any copyright or other proprietary notices from the information. You agree that you are responsible to prevent any unauthorized copying of the materials and to ensure that all employees and contractors - if applicable - of your organization adhere to these limitations.

You are responsible for obeying all applicable copyright laws. We permit you to make copies of this Site as necessary incidental acts during your viewing of it; and you may print a copy for your personal use of so much of the Site as is reasonable for private purposes. All other use is strictly prohibited. You may not frame this Site nor link to a page other than the home page without Essity’s prior written permission. Essity does not grant any expressed or implied right to you under any patents, copyrights, trademarks or trade secret information.

Disclaimer of warranties

The information contained herein is provided "as is" without any expressed or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In case Essity is linking to the webpage of a third party, such linking is for the convenience of users only and Essity will have no liability for the content or accuracy of information contained in such webpage.

In no event shall Essity be liable for any damages whatsoever including, without limitation, damages for loss of profits, business interruption, or loss of information, arising out of the use of or inability to use the information, even if Essity has been advised of the possibility of such damages.

Essity further does not warrant the accuracy or completeness of the information, text, graphics, links or other items that may be contained within this information. Essity may make changes to this content, or to the products described therein, at any time without notice. Essity makes no commitment to update the information or other materials entered in this Site.

User Submissions

Essity may allow you to post information, comments or other material on our Site, social media networks or other online service. This is done in order to facilitate the flow of information about Essity and our products.

Any material, information or other communications you transmit or post to this Site (“Communications")will be considered non-confidential, non-exclusive, royalty-free, irrevocable, fully sub-licensable and non-proprietary. Essity will have no obligations concerning the Communications.

Essity will be free to disclose, copy, distribute, incorporate and/or otherwise use any Communications, together with all data, images, sounds, text, and other things embodied therein, for any and all commercial or non-commercial purposes.

If you submit personal data to this Site or otherwise to Essity, you hereby consent to Essity’s use of such data for the purposes of evaluating your information and to market Essity’s products and services, including a right to transfer the data to third countries and post your personal data on the Internet. Essity will use this personal data solely in accordance with current data protection legislation and will be responsible according to the laws of England and Wales for such processing of personal data and you may contact Essity in case of incorrect data or other issues related to the personal data.For Essity’s Privacy Policy, please clickhere.

You may not post any Communications that can be judged as offensive or violating the privacy of other persons or which may be considered as commercial marketing or which is in any way illegal or inappropriate. Essity will delete such Communications when we become aware of them and we reserve the right to exclude you as a user from our Site or service.

For use of third party services, such as Facebook, third party terms may also apply. For example, Facebook applies its “Statement of Rights and Responsibilities” to all users and visitors to Facebook, and we recommend that you read these terms before using any such third party service.

Other

Essity may revise these Terms of Use at any time by updating this posting. Essity reserves in its sole discretion, the right to (1) monitor and remove postings; and/or (2) discontinue Site availability, at any time without notice

If any term, condition, or provision of these Terms of Use is determined to be unlawful, invalid, void or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.

Your Account and Password

If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at salesupport.uk@essity.com.

Version 03/03/21

Essity Privacy Policy

Version 8.0, September 2023

Essity AB and its subsidiaries andaffiliates (collectively “Essity” or "we" or "us") are committed to respect your information and takes data privacy seriously. This Privacy Policy describes how Essity collect, use, disclose, store, and otherwise process information that you provide to us through our websites.

Categories of personal data and processing purposes

Metadata

You may use our website or app without providing any personal data about you. In this case, Essity will collect only the following metadata that result from your usage:

Referral page, data and time of access, data volume transmitted, status of transmission, type of webbrowser, IP-address, operating system and interface, language and version of browser software.

Your IP-address will be used to enable your access to our website or app. Once the IP-address is no longer necessary for this purpose, we will shorten your IP-address by removing the last octet of your IP-address. The metadata, including the shortened IP-address will be used to improve the quality and services of our website or app by analyzing the usage behavior of our users.

Account

If you create an account on/in our website or app, you may be asked to provide personal data about you, for example: Name, postal address, email address, selected password, telephone number, bank account details, credit card details, invoicing and delivery address, interests in certain products/services (voluntary), request to receive marketing emails (voluntary). Essity processes such personal data for purposes of providing our services to you, to provide you with marketing materials to the extent permitted by applicable law, and to analyze your interests for marketing purposes.

Product Orders

If you order a product via our website or app, Essity collects and processes the following personal data about you: Your account data, type and amount of product, purchase price, order date, order status, product returns, customer care requests. Essity processes such personal data for purposes of carrying out the contractual relationship and the product order, providing customer care services, compliance with legal obligations, defending, establishing, and exercising legal claims, and tailored marketing.

Sweepstakes:

If you participate in a sweepstake, Essity collects and processes the following personal data about you: Name, postal address, email address, date of entry, selection as winner, prize, answer to quiz. Essity processes such personal data for purposes of carrying out the sweepstake, informing the winner, delivering the price to the winner, carrying out the event, and marketing.

Health Data:

By orderingsomeproducts, Essity may collect and process also information about health conditions as implied by product order. Health data are sensitive data and Essity is taking all necessary steps to protect such sensitive data as legally required. In addition to consent, and when applicable in accordance with local legislation, Essity may collect and process health data for the purposes of carrying out the contractual relationship and the product order, providing customer care services, compliance with legal obligations, defending, establishing, and exercising legal claims, and tailored marketing.

Third Parties

Transfer to service providers

Essity may engage external service providers, who act as a data processor of Essity,to provide certain services to Essity, such as website service providers, marketing service providers or IT support service providers. When providing such services, the external service providers may have access to and/or may process your personal data.

We request those external service providers to implement and apply security safeguards to ensure the privacy and security of your personal data.

Other recipients

Essity may transfer - in compliance with applicable data protection law - personal data to law enforcement agencies, governmental authorities, legal counsel, external consultants, or business partners. In case of a corporate mergeror acquisition, personal data may be transferred to the third parties being involve in the merger or acquisition.

International transfers of Personal Data

The Personal Data that we collect or receive about you may be transferred to and processed by recipients, including agents in the same company group, which are located abroad, including inside or outside the European Economic Area ("EEA"). The countries include those which provide an adequate level of data protection from a European data protection law perspective or the applicable local law perspective.Essity will take all necessary measures to ensure that transfers out of the EEA,or out of other original territories, are adequately protected as required by applicable data protection law.With respect to transfers to countries not providing an adequate level of data protection, we base the transfer on appropriate safeguards, such as standard data protection clauses adopted by the European Commission or by a supervisory authority, approved code of conducts together with binding and enforceable commitments of the recipient, other local legislation transfer mechanisms such as specific contractual clauses and binding corporate rules,or approved certification mechanisms together with binding and enforceable commitments of the recipient. You can ask for a copy of suchappropriate safeguards by contacting us as set out in Sec.9 (Contact us) below.

Legal basis for the processing

We may carry out the processing of your personal data on the following legal basis, when applicable according to the local legislation:

You have given your consent to the processing of your data for one or more specific purposes.

The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering acontract.

The processing is necessary for compliance with a legal obligation to which we are subject to.

The processing is necessary to protect your vital interests of you or of another natural person.

The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of you which require protection of personal data, in particular if you are a child.

Other applicable legal basis for data processing, especially provisions set out by member state law.

We may carry out the processing of your sensitive personal data on the following legal basis, when applicable according to the local legislation:

You have given your explicit consent to the processing of your sensitive personal data for one or more specific purposes.

The processing is necessary for the purposes of carrying out the obligations and exercising specific rights of Essity or of the data subject in the field of employment and social security and social protection law.

The processing relates to personal data which are manifestly made public by the data subject.

The processing is necessary for the establishment, exercise, or defense of legal claims or whenever courts are acting in their judicial capacity.

The processing is needed for the compliance with legal obligations.

The provision of your personal data is required by a statutory or contractual obligation, or necessary to enter into a contract with us or to receive our services/products as requested by you, orsimply voluntary for you.

Not providing your personaldata may result in disadvantages for you, e.g.,you may not be able to receive certain products and services.However, unless otherwise specified, not providing your personal data will not result in legal consequences for you.

What rights do you have and how can you assert your rights?

If you have declared your consent regarding certain collecting, processing, and use of your personal data, you can revoke this consent at any time with future effect. Further, you can object to the use of your personal data for the purposes of marketing without incurring any costs other than the transmission costs in accordance with the basic tariffs.

Pursuant to the applicable data protection law youhave the right (i) to request access to your personal data, (ii) to request rectification of your personal data, (iii) to request erasure of your personal data, (iv) to request restriction of processing of your personal data, (v) to request data portability, (vi) to object to the processing of your personal Data (including objection to profiling), and (vii) to object to automated decision making (including profiling).

To exercise your rights please contact us as stated under Sec. 9 (Contact us) below.

In case of complaints, you also have the right to lodge a complaint with the competent data protection supervisory authority.

Cookies and other tracking technologies

This website or app uses cookies.To improve your use and experience of the websiteor app, we work with partners for advertising on social networks. We also work for online advertising networks such as Google Ads and Google Analytics.

Analytics cookies allow us to analyze our performance to offer you a better online experience and evaluate the efficiency of our campaigns. Personalization cookies give you access to a customized experience of our website with usage-based offers and support. Advertising cookies are placed by third-party companies processing your data to create audiences lists to deliver targeted ads on social media and the internet.These cookies and tracking technologies are only used with your consent. You may freely give, refuse, or withdraw your consent at any time.

For further information please visit our Cookie Policy

How long do we keep your Personal Data?

Your personal data will be retained as long as necessary to provide you with the services and products requested. Once our relationship has come to an end, we will either delete your personal data or anonymize your personal data, unless statutory retention requirements apply (such as for taxation purposes).We may retain your contact details and interests in our products or services for a long period of time if Essity is allowed to send you marketing materials. Also, we may be required by applicable law to retain certain of your personal data for a period of 10 years after the relevant taxation year. We may also retain your personal data after the termination of the contractual relationship if your personal data are necessary to comply with other applicable laws or if we need your personal data to establish, exercise or defend a legal claim, on a need-to-know basis only. To the extent possible, we will restrict the processing of your personal data for such limited purposes after the termination of the contractual relationship.

Additional information for consumers in the United States

Consumers who reside in US states with dedicated state data protection laws (the “Supplemental States”) are also subject to Essity Supplemental State Privacy Policy, which can be accessed here

Updates to our Privacy Policy:

We may need to update our Privacy Policy. The latest version of our Privacy Policy is always available on our website.

Contact Us

If you want to exercise your data subject rights or if you have any other questions concerning this Privacy Policy, please submit/email your request to:

dataprivacy@essity.com

Essity Aktiebolag (publ), Compliance&Ethics Team, P.O. Box 200, SE-101 23 Stockholm, Sweden

Version 8.0. Updated September 2023

Welcome to TENA Net

An online platform designed for healthcare professionals

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